Policies

Cancellation Policy

We have a 24 hour cancellation policy.  If you are unable to provide this notice, we will charge you in full for the missed appointment.  We often have a waiting list and if given enough notice we can fill the appointment.  If you have an emergency, please let us know so that we can treat your specific situation with personal attention.  We do not consider conflicts to be emergencies.  This cancellation policy is necessary for our small business to continue to serve our clients in need of treatment, and also in respect for the therapists’ time.  Please call the clinic to cancel an appointment.  E-mail cancellations will not be accepted.

Refund Policy for Products and Services Purchased Online and in Store

Products and services purchased in our stores can be exchanged within 15 days when accompanied with a receipt. Products must be unused and in original, undamaged packaging. There are no returns or exchanges on opened or used products and services.

Rescheduling

In the event that you would like to change your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system. If we do not hear from you within this timeframe, and you do not keep your appointment, the above cancellation policy will be applied.

Privacy Policy

Your personally identifiable information is kept secure. Only authorized employees and agents have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. Urban Nirvana Inc. will never purposefully sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

Terms and Conditions

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Urban Nirvana Inc. may alter the information on its web site from time to time. Urban Nirvana Inc. shall have no liability arising from the use by any party of the the information on this web site. Urban Nirvana Inc. does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hyperlinks are virus free or uncontaminated. You are advised to make your own cirus checks and to implement your own precautions in this respect. Urban Nirvana Inc. shall exclude all liability for contamination or damage caused by any virus or electronic transmission.

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